Here at Sheppard Method Pilates, we understand the severity of the situation at hand and the effort our clients are putting into stopping the spread of this disease. As such, we want to make sure we are matching that commitment level and taking all necessary steps to do our part in reducing the impact of the novel coronavirus.
We can continue work without needing to meet with you face to face, or enter your home. Although you will receive the same high-quality customer service and results that you’ve come to expect from Sheppard Method Pilates, some processes will look different during this time of uncertainty. We created the following FAQ to help clarify exactly what working with Sheppard Method Pilates will look like in the coming weeks.
Please don’t hesitate to reach out if you still have unanswered questions.
Are you open?
Unfortunately, we have decided that keeping our physical location(s) open at this time risks the health and safety of our valued customers. Please check below to see what virtual options may be available to you, but be aware that these options may also change as the situation develops.
However, we now offer remote private Pilates sessions with Risa via video conferencing. For more information please call us at (310) 470-2828 or click here to schedule a session online.
Can I call you to pay over the phone?
We encourage you to call and pay over the phone. Taking care of these processes virtually is one way that our organization is actively fighting the spread of COVID-19 and helping keep our community safe.
How about online payments?
Online payments are currently unavailable. To make a payment, please call us at (310) 470-2828 and arrange an alternative payment method.
What about your staff?
Just like our customers, our staff is of the utmost importance. The protective measures above, especially the emphasis on hygiene and the provision of personal protective equipment, ensure the safety of not only our customers but also our highly-trained staff.
In this current season of uncertainty, we at Sheppard Method Pilates want to let you know that we still value our commitment to excellent service.
Please call us at (310) 470-2828 with any questions at all.
We will continue to update this page as more information about the virus becomes available and our policies continue to adapt to the situation.