The past few weeks have brought tremendous change to our country as we all work together to prevent the spread of COVID-19. In these times of uncertainty, the expectations placed on each one of you are constantly changing and increasing in magnitude, which can be stressful and confusing. 

Here at Sheppard Method Pilates, we understand the severity of the situation at hand and the effort our clients are putting into stopping the spread of this disease. As such, we want to make sure we are matching that commitment level and taking all necessary steps to do our part in reducing the impact of the novel coronavirus. 

We can continue work without needing to meet with you face to face, or enter your home. Although you will receive the same high-quality customer service and results that you’ve come to expect from Sheppard Method Pilates, some processes will look different during this time of uncertainty. We created the following FAQ to help clarify exactly what working with Sheppard Method Pilates will look like in the coming weeks. 

Please don’t hesitate to reach out if you still have unanswered questions. 

FAQs

Are you open?

Unfortunately, we have decided that keeping our physical location(s) open at this time risks the health and safety of our valued customers. Please check below to see what virtual options may be available to you, but be aware that these options may also change as the situation develops. 

We will, however, begin offering remote private Pilates sessions with Risa via video conferencing. For more information please call us at (310) 470-2828.

Can I call you to pay over the phone?

We encourage you to call and pay over the phone. Taking care of these processes virtually is one way that our organization is actively fighting the spread of COVID-19 and helping keep our community safe. 

How about online payments?

Online payments are currently unavailable. To make a payment, please call us at (310) 470-2828 and arrange an alternative payment method. 

What actions are you taking to keep me and my family safe?

During this time of unprecedented change, we realize that you are working hard to protect yourself and your family. As an organization that cares deeply about the well-being of our customers, we have also implemented new policies and processes that conform to CDC guidelines in order to keep you and your loved ones safe. The following steps are some of the biggest changes we have made in response to COVID-19:

  • Performing routine cleaning and disinfecting of equipment and commonly used surfaces, as well as strengthening cleaning efforts of at-risk areas
  • Providing gloves, masks, and/or other appropriate personal protective equipment to our employees 
  • Communicating the importance of proper hand-washing techniques and personal hygiene habits to our employees
  • Advising employees who feel ill or show symptoms of COVID-19 to stay home from work 

What about your staff?

Just like our customers, our staff is of the utmost importance. The protective measures above, especially the emphasis on hygiene and the provision of personal protective equipment, ensure the safety of not only our customers but also our highly-trained staff. 

In this current season of uncertainty, we at Sheppard Method Pilates want to let you know that we still value our commitment to excellent service. 

Please call us at (310) 470-2828 with any questions at all. 

We will continue to update this page as more information about the virus becomes available and our policies continue to adapt to the situation.